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    ShoreTel: Cloud, Onsite and Hybrid

    Discover the Benefits of ShoreTel for Business VoIP

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ShoreTel: Cloud, Onsite and Hybrid

ShoreTel is a leading provider of cloud, onsite, and hybrid business telephony and unified communications (UC) solutions. The award-winning, brilliantly simple communications solutions for small and mid-market companies consistently outperform the competition in customer satisfaction, customer loyalty, value, and lowest total cost of ownership. Give us a call to learn if ShoreTel is right for your organization.


Moving And Expanding

Moving And Expanding

Adjust to the changing needs of your business and your employees.

Update & Modernize

Update & Modernize

Do you have the right system to grow your business today and into the future?

Strategic Integration

Strategic Integration

Integrate your phone system with your most important business applications.


ShoreTel Solution Overview

ShoreTel Connect HYBRID Sites

Only ShoreTel leverages the strength of a single solution to give your company the flexibility to mix and match ONSITE and CLOUD sites as your business needs change.

A VoIP phone system that's a competitive advantage, not a technical liability.

The right VoIP phone system is the one that serves your organization's structure, needs, and goals: increasing revenue, boosting productivity, cutting costs, or better serving your customers. Whether it's an office phone system that is on-premise, cloud-based, or virtualized on your servers, we knock ourselves out to design a solution that is reliable, cost-effective, and delivers all the functionality and flexibility you need.

A Day in the Life of ShoreTel Connect

ShoreTel Connect isn’t your typical business phone system. Finally, there’s an easy-to-use communications platform that works as hard and fast as you do.

Unmatched User Experience

Unmatched User Experience

All-in-one unified communications and collaboration revolutionizes the way you work

  • Share the ShoreTel Connect experience  and online meetings with any contact—automatically
  • Smart features like Join button, event wizard, agenda timer, contacts timeline, and conference call-out do your work for you
  • One screen for everything—the ultra-sleek, next-gen ShoreTel Connect app
  • VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included

Leading Cloud Phone System Features

Leading Cloud Phone System Features

End-to-end from phones to applications to network operations—for solid performance

  • ShoreTel Services can support any stage of deployment from planning through implementation and ongoing monitoring
  • End-to-end means you can trust system upgrades and feature additions won't cause unexpected issues
  • IP PBX telephony includes 5 call handling modes for personalized routing; voicemail, auto attendant, workgroup features, music on hold, and more
  • ShoreTel IP Phones are ergonomically designed, feature fully integrated call handling keys, and deliver 7 octaves of superior sound quality

24x7 Hosted and Managed Phone Services

24x7 Hosted and Managed Phone Services

Get out of the business of managing your phone system

  • White-glove service for everything from provisioning to maintenance and support
  • Easily scale your operations up or down to fit business seasonality and growth
  • Shoretel Connect CLOUD Portal provides a simple and intuitive interface for management and billing
  • One-stop shop for VoIP phones, telco, carriers services, in addition to the poweful Shoretel Connect platform
  • Brilliantly simple plug-and-play deployment—changing locations is easy

Business Communications Continuity

Business Communications Continuity

Trade in outages for reliability and peace of mind

  • Leverage enterprise-class data integrity and physical safeguards for secure business communications
  • Maximize uptime and business continuity with a service backed by a strong Service Level Agreement (SLA)
  • Shoretel Connect CLOUD is architected to have redundancy at network, infrastructure and apllication layers - no single point of failure

Business Process and CRM Integrations

Business Process and CRM Integrations

Put more power behind every customer touch point
  • Embed calling features directly into Saleforce®, ACT!®, MS Dynamics® and other apps for faster performance
  • Integrated call and customer histories are the foundation of business insights and trends
  • Maximize your payback from popular business process apps


ShoreTel Pricing & Service Plans

ShoreTel Connect

Essentials
Standard
Advanced
Direct Dial Check Check Check
Unlimited minutes per month1 Check Check Check
PBX Features Check Check Check
ShoreTel Connect Portal Check Check Check
ShoreTel Connect desktop app Check Check Check
Voicemail Check Check Check
Audio conferencing 8 25 100
Desktop sharing 4 25 100
Instant messaging Check Check Check
Presence Check Check Check
Video calling Check Check Check
Softphone Check Check Check
Outlook® integration Check Check Check
Web & app dialers Check Check Check
Find me, follow me Check Check Check
ShoreTel Connect mobility app - Check Check
Voicemail transcription - Check Check
Salesforce® integration - Check Check
Call recording - - Check
Archiving - - Check
Operator - - Check
Internet fax Check2 Check2 Check2
Multi-modal contact center Check2 Check2 Check2
ShoreTel Pricing: Instant Pricing Instant Pricing Instant Pricing
1 Domestic Outbound calls
2 ShoreTel Connect CLOUD Fax and ShoreTel Connect CLOUD Interaction Center are purchased separately.

Online Demo

See how the ShoreTel Sky technology can help your business.

View Demo

Have Questions?

When you’re ready, we’re here to help you find the right solution.

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