ShoreTel: Cloud, Onsite and Hybrid
ShoreTel is a leading provider of cloud, onsite, and hybrid business telephony and unified communications (UC) solutions. The award-winning, brilliantly simple communications solutions for small and mid-market companies consistently outperform the competition in customer satisfaction, customer loyalty, value, and lowest total cost of ownership. Give us a call to learn if ShoreTel is right for your organization.
Moving And Expanding
Adjust to the changing needs of your business and your employees.
Update & Modernize
Do you have the right system to grow your business today and into the future?
Strategic Integration
Integrate your phone system with your most important business applications.
ShoreTel Solution Overview
ShoreTel Connect HYBRID Sites
A VoIP phone system that's a competitive advantage, not a technical liability.
A Day in the Life of ShoreTel Connect

Unmatched User Experience
All-in-one unified communications and collaboration revolutionizes the way you work
- Share the ShoreTel Connect experience and online meetings with any contact—automatically
- Smart features like Join button, event wizard, agenda timer, contacts timeline, and conference call-out do your work for you
- One screen for everything—the ultra-sleek, next-gen ShoreTel Connect app
- VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included

Leading Cloud Phone System Features
- ShoreTel Services can support any stage of deployment from planning through implementation and ongoing monitoring
- End-to-end means you can trust system upgrades and feature additions won't cause unexpected issues
- IP PBX telephony includes 5 call handling modes for personalized routing; voicemail, auto attendant, workgroup features, music on hold, and more
- ShoreTel IP Phones are ergonomically designed, feature fully integrated call handling keys, and deliver 7 octaves of superior sound quality

24x7 Hosted and Managed Phone Services
- White-glove service for everything from provisioning to maintenance and support
- Easily scale your operations up or down to fit business seasonality and growth
- Shoretel Connect CLOUD Portal provides a simple and intuitive interface for management and billing
- One-stop shop for VoIP phones, telco, carriers services, in addition to the poweful Shoretel Connect platform
- Brilliantly simple plug-and-play deployment—changing locations is easy

Business Communications Continuity
Trade in outages for reliability and peace of mind
- Leverage enterprise-class data integrity and physical safeguards for secure business communications
- Maximize uptime and business continuity with a service backed by a strong Service Level Agreement (SLA)
- Shoretel Connect CLOUD is architected to have redundancy at network, infrastructure and apllication layers - no single point of failure

Business Process and CRM Integrations
- Embed calling features directly into Saleforce®, ACT!®, MS Dynamics® and other apps for faster performance
- Integrated call and customer histories are the foundation of business insights and trends
- Maximize your payback from popular business process apps
ShoreTel Pricing & Service Plans
|
Essentials |
Standard |
Advanced |
---|---|---|---|
Direct Dial | ![]() |
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Unlimited minutes per month1 | ![]() |
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PBX Features | ![]() |
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ShoreTel Connect Portal | ![]() |
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ShoreTel Connect desktop app | ![]() |
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Voicemail | ![]() |
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Audio conferencing | 8 | 25 | 100 |
Desktop sharing | 4 | 25 | 100 |
Instant messaging | ![]() |
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Presence | ![]() |
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Video calling | ![]() |
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Softphone | ![]() |
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Outlook® integration | ![]() |
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Web & app dialers | ![]() |
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Find me, follow me | ![]() |
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ShoreTel Connect mobility app | - | ![]() |
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Voicemail transcription | - | ![]() |
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Salesforce® integration | - | ![]() |
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Call recording | - | - | ![]() |
Archiving | - | - | ![]() |
Operator | - | - | ![]() |
Internet fax | ![]() |
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Multi-modal contact center | ![]() |
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ShoreTel Pricing: | Instant Pricing | Instant Pricing | Instant Pricing |
1 Domestic Outbound calls 2 ShoreTel Connect CLOUD Fax and ShoreTel Connect CLOUD Interaction Center are purchased separately. |