• ShoreTel Sky Business Communications


    Discover the Benefits of ShoreTel Sky

    Since 1996, ShoreTel has led the way with innovative business communications solutions.
    Onsite or in the cloud, we've got the best business phone solutions for your business.
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ShoreTel Sky Business Communications

ShoreTel brings a fundamentally different approach to phone system technology. We focus on your most important assets—your people and their goals—and remove impediments to free- flowing communications so your team can focus on relationships, ideas and growth, not on getting technology to work. The result is a reliable, flexible and intuitive communications platform that seamlessly delivers services and applications that will work for you today and adapt gracefully as your business needs change in the future. ShoreTel Connect CLOUD is a premium VoIP business phone service that every department in your company will love. Discover the ShoreTel Connect CLOUD difference: an exceptional user experience that presents the robust system features in an entirely user-friendly way. It’s an end-to-end service from phones to software to premium customer service, and it’s so easy to provision that it’s practically plug- and-play. Built-in operational redundancies assure high availability and business communications continuity; Secure Real-time Transfer Protocol ensures your service is always highly secure.

ShoreTel Solution Overview

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Exceptional User Experience

All-in-one unified communications and collaboration revolutionizes the way you work

  • VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included
  • One screen for everything—the ultra-sleek, next-gen ShoreTel Connect app
  • Smart features like Join button, event wizard, agenda timer, contacts timeline, and conference call-out do your work for you
  • Share the ShoreTel Connect experience  and online meetings with any contact—automatically

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Robust Cloud Phone System Features

End-to-end—from phones to applications to network operations—for solid performance

  • ShoreTel IP Phones are ergonomically designed, feature fully integrated call handling keys, and deliver 7 octaves of superior sound quality
  • IP PBX telephony includes 5 call handling modes for personalized routing; voicemail, auto attendant, workgroup features, music on hold, and more
  • End-to-end means you can trust system upgrades and feature additions won't cause unexpected issues
  • ShoreTel Services can support any stage of deployment from planning through implementation and ongoing monitoring

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Premium Hosted and Managed Phone Services

Get out of the business of managing your phone system

  • Brilliantly simple plug-and-play deployment—changing locations is easy
  • One-stop shop for VoIP phones, telco, carriers services, in addition to the poweful Shoretel Connect platform
  • Shoretel Connect CLOUD Portal provides a simple and intuitive interface for management and billing
  • Easily scale your operations up or down to fit business seasonality and growth
  • White-glove service for everything from provisioning to maintenance and support

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Business Communications Continuity

Trade in outages for reliability and peace of mind

  • Shoretel Connect CLOUD is architected to have redundancy at network, infrastructure and apllication layers - no single point of failure
  • Maximize uptime and business continuity with a service backed by a strong Service Level Agreement (SLA)
  • Leverage enterprise-class data integrity and physical safeguards for secure business communications

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CRM and Business Process Integrations
Put more power behind every customer touch point
  • Maximize your payback from popular business process apps
  • Embed calling features directly into Saleforce®, ACT!®, MS Dynamics® and other apps for faster performance
  • Integrated call and customer histories are the foundation of business insights and trends

ShoreTel Pricing & Service Plans

ShoreTel Connect

Direct Dial Check Check Check
Minutes per month1 Unlimited Unlimited Unlimited
PBX Features Check Check Check
ShoreTel Connect Portal Check Check Check
ShoreTel Connect desktop app Check Check Check
Voicemail Check Check Check
Audio conferencing 8-Party 25-Party 100-Party
Desktop sharing 4-Party 25-Party 100-Party
Instant messaging Check Check Check
Presence Check Check Check
Video calling Check Check Check
Softphone Check Check Check
Outlook® integration Check Check Check
Web & app dialers Check Check Check
Find me, follow me Check Check Check
ShoreTel Connect mobility app - Check Check
Voicemail transcription - Check Check
Salesforce® integration - Check Check
Call recording - - Check
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Internet fax Check2 Check2 Check2
Multi-modal contact center Check2 Check2 Check2
1 Domestic Outbound calls
2 ShoreTel Connect CLOUD Fax and ShoreTel Connect CLOUD Interaction Center are purchased separately.



Because work isn't a place you go, it's a thing you do

Moving And Expanding

Moving And Expanding

Adjust to the changing needs of your business and your employees.

Update & Modernize

Update & Modernize

Do you have the right system to grow your business today and into the future?

Strategic Integration

Strategic Integration

Integrate your phone system with your most important business applications.

Online Demo

See how the ShoreTel Sky technology can help your business.

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Have Questions?

When you’re ready, we’re here to help you find the right solution.

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